How to resolve unexpected errors?


Have you encountered an unexpected error? To resolve this, we recommend that you clear your browser cookies and cache, log out, and then log in to your account again.

To clear your cookies and cache:
1. Hold Ctrl + Shift + Del with your browser window open. A new window opens.
2. Perform one of the following actions, depending on your browser:
a. Internet Explorer: Select Temporary Internet Files and Cookies, then click Delete.
b. FireFox: Choose Everything from the Time range to clear pull-down menu. Select Cookies, Cache, and Active Logins, then click Clear Now.
c. Chrome: Choose option 'the beginning of time' from the pull-down menu 'Obliterate the following items from'. Select Cookies and other site and plug-in data and Cached images and files, then click Clear Browsing Data.
Mozilla FireFox 24 or 27 (ESR)

If, after clearing your browser's cache and cookies, you still encounter an error, please Contact SISA Marketing Customer Support Team.

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